Get in touch
Email is the only support channel, and it is read by the person who builds Gitoryx.
Where to write
Use the address that matches your request, so it reaches the right place without being forwarded.
| Subject | What to include | |
|---|---|---|
| Product support and bug reports | support@gitoryx.com | Anything that is not working as expected in the desktop app, on macOS or Windows. Include your Gitoryx version, your operating system version, and the steps that reproduce the problem. |
| Billing, licences and refunds | support@gitoryx.com | Licence activation, subscription changes, invoices and refund requests. Quote the email address used at checkout so the order can be found. |
| Privacy and data protection | privacy@gitoryx.com | GDPR requests: access, rectification, erasure, portability or objection. Handled within one month, as required by the regulation. |
| Press, partnerships and everything else | hello@gitoryx.com | Media enquiries, ambassador and affiliate questions, integration proposals and general correspondence. |
Response times
Support email is answered within two business days in most cases, and Pro customers are answered first. Privacy requests made under the GDPR are answered within one month of receipt, as the regulation requires. Billing and refund requests are usually resolved on the same day they are received.
If you have not had a reply after three business days, check your spam folder before writing again: replies are sent from the gitoryx.com domain and are occasionally filtered.
Before you write
Many questions are already answered elsewhere on the site, and checking first will usually get you an answer faster:
Company details
Gitoryx is published by an independent sole trader registered in France, SIRET 90145569100039. The full legal terms are in the Terms of Service, and the data controller details are in the Privacy Policy. A postal address is provided on request for any formal or legal correspondence: ask at hello@gitoryx.com.